How can I find out the status of my repair order?

We take immediate action to ensure the fastest turnaround possible, processing all items upon arrival. Our typical turnaround time is 8-10 days from the time we receive your product until it is returned to you. In rare cases, it may take longer.

If we haven’t contacted you, once you've tracked the item to our location, please call. Our contact information is shown at the bottom of this page.

SOREL can’t be held responsible for packages lost in transit.